Support
At Sleek Networks, we are passionate about providing our customers with the highest levels of support at all times, thereby ensuring that your hosting environment benefits from maximum availability. Our Hosting Consultants and Engineers are available 24 x 7, to swiftly resolve any problems that occur on your platform or simply to provide advice on any technical issues or requirements that you may have.
24 x 7
All our products and infrastructure are stringently monitored by our Network Operations Centre. Intermittent checks on hosts and services, return status information to a central monitoring and reporting platform. This proactive approach of monitoring resources such as processor load, disk and memory usage, ensures that we can detect and resolve problems before they become service-affecting to you. When problems are encountered, electronic alerts are generated and forwarded to a team of experienced front line engineers for immediate investigation 24x7.
Frequently Asked Questions
Many of the issues that our customers encounter have been addressed before and are recorded in our knowledge base.
Support Request
If your issue was not resolved by searching our Knowledgebase, please complete and submit a ticket for the Support Team.
